Lorena Uriarte

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Shipping and returns

Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund if they were incorrectly ordered, an incorrect order sent or the item is defective. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are dimension and weight-based. The weight of any such item can be found on its detail page. To reflect the policies of Australia Post, all weights will be rounded up to the next full Gram.
The changes to the EU-VAT 2st Jan 2015 impact the shipping zones for all products in this shop. Unfortunately, I cannot ship to EU countries. At check-out it will list the countries that are valid for shipping. Select your country.

Current Shipping Method is Australia Post Parcel Rate.
At check-out the shipping rates are calculated on weight and/or dimension for parcel rates.
Three shipping types are offered:
Regular Post – Please note: the parcel is not registered, tracked or insured.
Express Post – Tracking with insurance up to $50 (Tracked from post office to post office only)
Registered Post – Tracking with signature and insurance up to $100 (post office to recipients address )
Orders made after 2pm AEST weekdays for overnight delivery in Australia will not be posted until the next day.
It is recommended that the customer selects registered post or express post for large orders. Aus Post hold cannot guarantee safe delivery of any of their parcels.
International Rates will be calculated at check out using current Australia Post Rates for International Air delivery.
Pick up is not offered
If any additional charges apply or if your order contains oversized items we will contact you. Any customs, duties or taxes are the responsibility of the customer.

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Lorena Uriarte

Lorena Uriarte

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  • 3D mask with bird designs 3D Face Mask: Birds $24.00

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Instagram

mask_up_sydney

I ordered the cutest Pokémon fabric from Japan fo I ordered the cutest Pokémon fabric from Japan for a special order and now I have some to spare. Let me know if the little (or big) kid in your life would like one!

ϞϞ(๑⚈ ․̫ ⚈๑)∩

#pokémon
#facemask
#3dfacemask
#backtoschool
#stopthespread
#maskupsydney
Good to see everyone is getting on board! Lots of Good to see everyone is getting on board! Lots of black and corporate masks going out today. For commuting and moving around the city as many people return to their workplaces.

Stay safe and wear a mask 🙏

#maskup
#wearamask
#maskupsydney
#postcovidworld
#wearingiscaring
I reckon the kids are going get a good giggle from I reckon the kids are going get a good giggle from Daddy’s new face mask!

🧻

#handmade
#facemasks
#3Dfacemask
#custommasks
#stopthespread
#maskupsydney
#toiletpapercrisis
#toilethumournevergetsold
Hey, I’m back from my break. We wore our masks i Hey, I’m back from my break. We wore our masks indoors, even when we were the only ones. Better to be safe than sorry! My hands have recovered and I’m ready to fill those custom mask orders that you’ve sent me since last Friday.

✂️

First up will be a couple of these gorgeous fussy cut Tula Pink Elizabeth masks. I need to count how many more motifs are left in this piece of fabric cause, once it’s gone, it’s gone!

💐

A big Thank You to my Crafty Panda who contacted customers and sent out parcels whilst I was away. What a superstar ✨

#masks
#3dmask
#facemask
#shoplocal
#handmade
#jsbfacemask
#custommade
#tulapinkfabric
#custommasks
#maskupsydney
#imaaqueeninmymask
Hey lovely peeps, hope you’re all well! Thought Hey lovely peeps, hope you’re all well!

Thought I’d pop in to remind you that there is a right way to wear your masks.

🌸

You’ll notice that the top has a slight peaked edge. That’s designed to sit over your nose. The scooped edges dip down and help fit around your nose. 

The straight side is the bottom, and that should fit snuggly under your chin. 

🥽

A well fitted mask should feel comfortable, have flat sides against your cheeks and cause minimal fogging of glasses. If you struggle to get a good fit, consider a different size or use something like Hollywood Tape on the inside of your mask. 

🤓

If the fogging is a persistent issue and drives you nuts, you can order the added nose bridge. These are removable for washing and extra pieces are included with your order in case they break. They need to be added before the mask is constructed though. I can’t retro fit them, sorry!

I’m happy to answer your questions here or via DM.

In the meantime, as you were! Keep physically distancing, washing your hands and MASK UP!
😘
Just a friendly reminder that I’m taking a week Just a friendly reminder that I’m taking a week off custom orders. Any custom orders placed now won’t be made till after the 16th January.

💖

There are still 100+ masks Ready To Ship. But it’s a lucky dip situation. My Crafty Panda will do her best to fill your requests if you leave a note with your online order 🙏

Stay safe and relaxed everyone. We’re going to be ok as long as we look after each other xx
Lots of you have ordered 5 masks. One for each day Lots of you have ordered 5 masks. One for each day of the work week! That’s very clever really. 

🧼

Do you know how to look after your masks? They need to be washed and dried completely. I recommend a warm wash with detergent, by hand is ok as long as you get it nice and sudsy. Then rinse well and hang them to dry, in the sun if you can. Finally, press them with a hot iron to make them crisp and flat. This helps repel water droplets on the outside and the boxed shape keeps the mask off your lips. 

🧺

Washing, drying and ironing your masks is crucial if you wear them often. It will help prevent skin blemishes and infection. 

📛 Do not iron the plastic beads on the ties!

#masks
#facemasks
#laundryday
#facemaskcare
#maskupsydney
#mondaytofriday
#facemaskcareguide
#lookafteryourfacemasks
Covid is deadly serious but your masks don’t nee Covid is deadly serious but your masks don’t need to be! Love the fun that people are having when they place their orders online.

🎉 

Winding down on the custom orders for a week as I take a break from the intense workload... the shipping elves will be available to answer queries and send stock on hand.

👾

First photo are masks that have gone out. I can make more in a week.

🐕 

Second photo is of Ready To Ship masks available online. These are all size L - fits most older teens and women. If you want to order these leave a note for: Doggies; Kawaii pink or blue; Magpie Cameo. 

🧼 
Take care out there, practice physical distancing, wash your hands and wear a mask when indoors in recommended areas xx

#maskup
#shoplocal
#stopcovid19
#facecovering
#reusablemasks
#maskupsydney
#maskupbrisbane
#wearamasksavealife
#australianmademasks
Thank you for all your lovely messages when you re Thank you for all your lovely messages when you receive your masks. That’s really what keeps me going 🤗

Meanwhile... I’m still working hard to finish all your orders. Wish I could clone myself.

I’m going to take a break from mask making next week. I think the initial rush has slowed down. There are still plenty of masks ready to ship. But I won’t be making custom from this Friday for a week. 

If you have your heart set on a custom mask, order today or tomorrow please.

I’ll be uploading photos of ready to ship masks to help you choose. The shipping department (aka my kids) will still be processing orders. 

💖✨💖✨💖

#notactualphoto
#historicalphoto
#maskmakingfun
#keepingitinteresting
#whosewsyourclothes
#myownpersonalsweatshop
I think it’s crazy that the Sydney Test is going I think it’s crazy that the Sydney Test is going ahead with a 10,000 capacity during a Covid outbreak. But I understand the importance of it as a fundraising event for the McGrath Foundation.
💗
Fingers crossed for us Sydney. Please * Mask Up * if you’re going to the SCG for the Test. 

#scg
#cricket
#pinktest
#pinktest2021
#breastcancer
#maskupsydney
#globalpandemic
#itsjustnotcricket
#superspreaderevent
Keeping things interesting... a black machine to s Keeping things interesting... a black machine to sew the black masks!
Such a sweet machine, though don’t be fooled, she’s powerful and determined.

🖤

#222k
#singer
#maskup
#singer222k
#maskupsydney
#pandemicpastimes
#singerfeatherweight
#vintagesewingmachine
#singerfeatherweight222k
#keepingthingsinteresting
It’s a grey old day in Sydney. Lucky I’ve got It’s a grey old day in Sydney. Lucky I’ve got some nice colourful masks to finish!

❤️🧡💛💚💙💜

#maskup
#maskupnsw
#stopthespread 
#maskupsydney
#keepitcolourful
We at @mask_up_sydney like to match our sewing mac We at @mask_up_sydney like to match our sewing machine colours with the masks we are sewing...

💚

Not really, but it does speed things up using all three machines at once, each one set up with a different colour thread. Then I get to play musical chairs .
Why didn’t I think of that earlier?

🌿🌿🌿

#sewing
#greenery
#elnanumber1
#maskupsydney
#elnagrasshopper
#havingfunatwork
#latenightmaskmaking
#vintagesewingmachine
Due to popular demand: I caved, I made plain black Due to popular demand:
I caved, I made plain black masks. I tried to bring everyone along on the bright and cheery journey but some people are just too stubborn.

They are not my favourites but I’ll do whatever it takes if it means you will wear a mask!

🖤🖤🖤

Order via my website. Choose the B&W option and leave a note that you’d like a plain black mask! Or be dazzled by all the gorgeous colourful options and revive your cold dark heart! 

#facemask
#handmade
#colddarkheart
#blackaesthetic
#blackasthenight
#wearamasksavealife
#sustainablefacemask
#justwearthegoddamnmask
Is it #wineoclock yet? 🍷 I’ve only got 12 o Is it #wineoclock yet?

🍷

I’ve only got 12 of these custom printed masks available at the moment, in L and XL. They are $25. 
Find them on my website at: 

https://lorenauriarte.com/product/3d-face-mask-will-remove-for-wine/
Colourful, cheery masks for every body. These XL & Colourful, cheery masks for every body. These XL & XXL face coverings will hopefully let people know that you’ve got a lovely smile, even if we can’t see it!

🌈

Don’t forget to leave specific fabric requests with your order, I’ll do my best to match your personality with something fabulous. I’ve got loads of treasures cause I’ve been hoarding fabric for over 20 years. Gulp!
Wow, it’s been a busy day! I’ve been slammed w Wow, it’s been a busy day! I’ve been slammed with orders. I’ll be sewing till late tonight to have everything ready for the courier in the morning. 

💟

Custom orders take a little longer as I have to locate your fabric, cut out the three layers and piece each mask. Orders from now on are a 48hr turnaround. Unless I have what you want in stock. Feel free to send me a DM to check.

🙏

Thanks for your patience. If you’re in a great hurry, get in touch. I’ll do my best to help out.
Thank you for your online orders, every order plac Thank you for your online orders, every order placed this weekend will be shipped on Monday morning. I can do this as I currently have plenty of stock on hand. I’ll let you know if this changes. But the earlier you place your order, the faster the turnaround! 

💌 Shipping/ Delivery

If you’re local (within 30 minutes driving distance of Maroubra) you may get a contactless delivery today. I’ll send you a text to confirm. Otherwise, I ship via courier in the morning. Small orders (1-2 masks) are sent out in a registered envelope with Auspost. 

Thanks for doing your part to help stop the spread, you’re the best!

😷

#maskup
#facemask
#shoplocal
#handmade
#sustainable
#maskupnsw
#maskupsydney
#reusablemasks
#clothfacemasksrock
Finally, 10 months into a pandemic, #gladysgetsonb Finally, 10 months into a pandemic, #gladysgetsonboard!
But you already knew what to do 😉
Lots of masks in inventory if you’re looking for a refresh or to send some to a friend.  Reusable, cloth masks are the sustainable choice for commuting, shopping or working. Order via the link in bio.
I’m happy to deliver masks locally if you can’t wait for your parcel.
😷
#maskup
#shoplocal
#pandemiclife 
#resuablemask
#maskupsydney
#wearingiscaring
#mandatorymasks
#wearamasksavealife
#easternsuburbssydney
Merry Christmas to you and your loved ones ❤️💚
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